Baystate Noble Hospital Joins Baystate Health


Noble Hospital, based in Westfield, MA, joined Baystate Health on July 1, 2015 becoming Baystate Health’s fifth hospital. Baystate Noble Hospital has 694 team members, employs 44 full-time physicians, and has 97 beds. Baystate Noble Hospital is accredited by The Joint Commission. Watch a video about Baystate Noble Hospital.

Baystate Health Earns Prestigious National Awards


See the Awards Section for national awards earned by Baystate Health. For instance, Baystate Medical Center received numerous distinctions from U.S. News & World Report, Baystate Franklin Medical Center and Baystate Medical Center earned As from the Leapfrog Group for patient safety, and Baystate Health was named a top health system in the U.S. for IT effectiveness by American Hospital Association and Hospitals & Health Network. For more awards see the Awards section of the annual report.

Nancy Shendell-Falik Appointed President, Baystate Medical Center


Nancy Shendell-Falik, RN, MA, was appointed president of Baystate Medical Center and senior vice president for Hospital Operations, Baystate Health on Oct. 1, 2015. Shendell-Falik previously served as chief operating officer and chief nursing officer of Baystate Medical Center. Her appointment is an historic milestone marking both the first female president and the first nurse as president of Baystate Medical Center.

Baystate Medical Center Achieves Third Magnet Designation


The American Nurses Credentialing Center has designated Baystate Medical Center a Magnet Hospital for the third time in a row. Only nine hospitals in Massachusetts hold a Magnet Hospital designation and just three percent in the nation to have achieved a third designation. The surveyors rated the hospital exemplary in five distinct areas, including the chief nursing officer’s role in organizational decision making, the transition of newly hired nurses, the level of nurses’ clinical autonomy, and for meeting certain national clinical benchmarks.

Surgery Center Under Construction at Baystate Franklin Medical Center

Highlights_BMFC_SurgeryBaystate Franklin Medical Center Keeping Care Local Campaign broke ground for a 55,000 square-foot, $26.6 million surgery center in 2015. Slated for completion by the summer of 2016, the project is supported, in part, through a fundraising campaign and includes four large operating rooms, accommodations for larger pieces of medical equipment, and larger, more comfortable and private facilities for patients and families. Watch a video about Keeping Care Local.

Baystate Wing Hospital Recognized for Excellence in Stroke Care


Baystate Wing Hospital has received the Get With The Guidelines®-Stroke Gold Plus Quality Achievement Award from the American Heart Association/American Stroke Association for the treatment of stroke patients, and the Defect-free Care Award from the Paul Coverdell National Acute Stroke Program at the Massachusetts Department of Public Health. These awards recognize Baystate Wing Hospital’s commitment and success in implementing a higher standard of stroke care by ensuring that stroke patients receive treatment according to nationally accepted standards and recommendations.

Health New England Recognized for Fit-Friendly Worksite

Highlights_HNE_HealthyIn 2015, Health New England earned the Fit-Friendly Worksite Gold Achievement from the American Heart Association for the second consecutive year for providing a workplace that offers employees physical activity support, healthy eating options at work, and promoting a wellness culture.

Baystate Mary Lane Hospital Receives Organ Donor Registry


Baystate Mary Lane Hospital is among a select group of hospitals and transplant centers nationwide recognized by the U.S. Department of Health and Human Services (HHS) for reaching Gold status in promoting enrollment in state organ donor registries.

Baystate Medical Center Lactation Services Receives International Recognition


The International Board of Lactation Consultant Examiners (IBLCE) and International Lactation Consultant Association (ILCA) recognized the Baystate Medical Center Lactation Services and Parent Education Department for excellence in lactation care.

Care Innovation

Baystate Health Earns Grant to Improve Geriatric Care


The Baystate Health Division of Geriatrics, Palliative Care and Post-Acute Medicine, was awarded a three-year, $2.25 million grant from the Health Resources and Services Administration (HRSA) entitled “The Baystate Regional Geriatrics and Palliative Care Initiative—the Geri-pal TLC (Transformation through Learning and Collaboration) Project.” Baystate Health is one of only 44 health care organizations in the U.S. to receive funding under this award and the only one in Massachusetts. The grant will improve care for older adults by expanding clinical programs with enhanced education and resources.

ACE Unit Recognized for Work with the Region’s Older Adults


The ACE (Acute Care for Elders) Unit, a team of geriatrics providers, nurses, pharmacists, volunteers, and therapists at Baystate Medical Center, recently earned Baystate Health’s President’s Quality Award for efforts improving hospitalizations, delirium, functional decline, falls, and institutionalization. There are an estimated 200 ACE units in the U.S.

Collaboration Improves Pediatric Services at Baystate Children’s Hospital


Baystate Children’s Hospital and Connecticut Children’s Medical have partnered in pediatric neurosurgery. A board-certified pediatric neurosurgeon employed by Connecticut Children’s is seeing patients who require evaluation for brain- and nervous system-related surgical care at Baystate Children’s Hospital.

Baystate Health’s TechSpring Provides Innovation to the Community


Baystate Health celebrated the opening of TechSpring, a technology innovation center working with community health care technologists to connect innovators in health care, test technologies that improve people’s health, provide data for analysis and software development while protecting patient privacy, and provide a state-of-the-art work, meeting and event space.

Academic Innovation

UMass Medical School to Open Springfield Campus in Partnership with Baystate Health


In 2015, leaders of the University of Massachusetts Medical School (UMMS), Baystate Health, and the University of Massachusetts-Amherst announced plans to open a regional clinical campus of the medical school in Springfield, to be known as UMMS-Baystate Health. Students will begin enrolling in this track in the 2017-18 academic year. The partnership will increase access to students in Massachusetts seeking an affordable medical education. It is expected to increase the number of Massachusetts physicians trained in urban and rural primary care. Watch a video about this exciting initiative.

Research to Help Opioid-Dependent Infants

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Baystate Medical Center is conducting a multicenter randomized clinical trial on Neonatal Abstinence Syndrome (NAS). Every year in Massachusetts, a large number of infants are exposed to opiate drugs while in the mother’s womb. Baystate Medical Center’s research is planned to help determine the best way to wean them off the treatment medications.

Educating Health Care Providers


As an academic medical center and the Western Campus of Tufts University School of Medicine, in 2015 Baystate Medical Center welcomed 2,274 new residents, fellows, medical students, nursing students, and allied health students who gained comprehensive medical education during the year.
Watch a video about the Karen Diaz Story.

Published Work Enlightens Others


In 2015, Baystate Health physicians and researchers published 315 peer reviewed journal articles, books, book chapters, and research presentations that helped shape the thinking of physicians throughout the world.

New Residency Opportunity for Nurse Practitioners and Physician Assistants

Highlights_NP_Residency2In 2015, Baystate Health started offering a six-month residency program for newly graduated nurse practitioners and physician assistants focusing on primary care. The teaching site for the program is Baystate Medical Practices-West Side Adult Medicine in West Springfield. The program is led by two physicians and precepted by an experienced advanced practitioner.

Midwifery Education Program Graduates Excel


Baystate Medical Center’s Midwifery Education Program continues to be recognized by The Accreditation Commission for Midwifery Education for a 100 percent pass rate of graduates on their first take of the American Midwifery Certification Board examination, the only program in the country to hold this distinction. Baystate Health is one of 38 programs in the country. The Education Program and Baystate Midwifery and Women’s Health were in a recent documentary film called Mama Sherpas, available on Netflix.

Healthy Communities

Tenth Annual Walk of Champions Benefits Cancer Care at Baystate Mary Lane Hospital

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Attracting over 1,000 people, the 10th annual Walk of Champions held on Sunday, May 3, at Quabbin Reservoir raised $93,500 to support cancer services provided by the Baystate Regional Cancer Program at Baystate Mary Lane Hospital. Since its inception, the Walk of Champions has raised over $662,000.

Baystate Health Donates Backpacks for Students


Baystate Health employees distributed 2,150 backpacks filled with school supplies to children in need who attend schools in their communities.

Medical Supplies Sent to Nepal


With the support and dedication of Supply Chain team members, Baystate Health donated 10 skids of medical supplies and equipment to Nepal, through IMEC, an international organization that distributes donations to impoverished communities.

Baystate Springfield Educational Partnership Creates Pathways


Baystate Springfield Educational Partnership offers Springfield-area high school students the opportunity to explore different career pathways to successfully prepare themselves for emerging opportunities in health care. In 2015, 387 students benefited from the program and 34 work experiences were provided last summer encompassing three different work programs.

Baystate Health Employees Support the United Way


Baystate Health employees at Baystate Medical Center, Baystate Wing Hospital, Baystate Noble Hospital, and other Springfield-based areas donated generously to the United Way of Pioneer Valley in 2015, by raising $351,542. Baystate Mary Lane Hospital employees raised $9,413 for the United Way of Hampshire County. Baystate Franklin Medical Center’s campaign raised about $35,000 for the United Way of Franklin County.

Philanthropy Funds Palliative Care at Baystate Medical Center

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Baystate Health Foundation’s Greatest Needs Fund for Patient Care and a bequest from longtime community physician, Fairy Brown, MD funded a $330,000 philanthropic investment in support of Baystate Medical Center’s Palliative Care Program. Providing both end-of life and chronic illness care, the palliative medicine team follows approximately 20 patients daily on an inpatient basis, with about 10 new patient consultations each week. Although care provided by the team’s physicians and nurse practitioners is covered by health insurance, many areas of palliative care’s unique practice patterns are not covered under traditional reimbursement. Philanthropic support from the recent gifts will continue to ensure the essential care provided to the program’s many patients.

Patient and Family Advisory Councils Give Voice to Patients


The Baystate Health Patient and Family Advisory Councils (PFACs) provide a forum for patients and families to partner with the health care team. There are PFACs at Baystate Children’s Hospital, Baystate Franklin Medical Center, Baystate Mary Lane Hospital, Baystate Medical Center, and Baystate Wing Hospital. Patient and family council volunteers share unique perspectives of health care experiences and have a direct impact on the planning, delivery, and evaluation of health care with the goal of promoting quality, safety, and satisfaction.

Baystate Children’s Hospital Outdoor Play Deck Dedicated to Lifelong Patient Cory Garwacki


The newly renovated outdoor area of the Baystate Children’s Hospital Play Deck was dedicated in tribute to Cory Garwacki-lifelong patient, champion, and friend of Baystate Children’s Hospital. In 2015, the 14th annual 94.7 WMAS Radiothon raised a record-breaking $325,365 in honor of Garwacki’s legacy.

Health New England Medicare Advantage Expands to Connecticut

Health New England’s (HNE) Medicare Advantage plans are now available to residents in Hartford County, Connecticut. HNE entered Hartford County and partnered with Hartford HealthCare, and is building a strong provider network in Connecticut with the addition of 800 new physicians and five new hospitals, including Hartford Hospital. As of January 1, 2015, all HNE Medicare Advantage members are able to use any HNE in-plan physicians and hospitals in Hartford County and western Massachusetts.

Baystate Diversity Workshop Explores Unconscious Bias


Baystate Health hosted a 2015 Diversity & Inclusion Interactive Workshop for 250 community members from 25 area organizations. The topic of unconscious bias, which refers to mental associations without awareness or intention that conflict with our conscious attitudes, behaviors, and intentions, was explored.

Best Place to Work

Helping Employees Buy First Homes

Highlights_ToloskyNamed in honor of our past President and CEO, the Mark R. Tolosky Baystate Neighbors Program provides forgivable loans to Baystate Health employees purchasing first homes in the communities surrounding Baystate Health hospitals. In 2015, more than $172,000 in forgivable home loans were given to 23 Baystate Health employees, with more than $1 million provided to date.

Student Employees Receive Educational Assistance


Baystate Health offers educational assistance to promote career development for team members enrolled in accredited technical schools, two year colleges, four year colleges, and graduate programs. In 2015, the expanded education assistance program provided $710,500 to more than 400 Baystate Health employees.

Caring for Colleagues Helps Struggling Employees


The Baystate Health Caring for Colleagues Fund offers emergency assistance to employees who have experienced a sudden loss of income, family crisis, or other unforeseen circumstances. About 34 employees received assistance in 2015, from a fund replenished by their own colleagues.

Employees Donate Vacation Time


Baystate Health began a program that allows team members to donate unused vacation time to a fund for co-workers in need of additional time off due to illness or extenuating circumstances. There were 282 hours of paid time off donated in the first year.