James Sadowsky, (left) Chair, Baystate Health Board of Trustees & Mark A. Keroack, MD, MPH, (right) President & Chief Executive Officer, Baystate Health

James Sadowsky (left), Chair, Baystate Health Board of Trustees
Mark A. Keroack, MD, MPH (right), President & Chief Executive Officer, Baystate Health

Every day Baystate Health team members live our promise to deliver a higher state of caring. These are not just words, but a true reflection of who we are and what we aspire to as an organization.

With the addition of Noble Hospital in Westfield in July 2015, Baystate Health now has over 12,500 employees working to deliver that higher state of caring in dozens of locations across the Pioneer Valley. These include five hospitals, ambulatory care sites, and home care services for every type of health care need. Our expanded health system broadens our patient base, which helps us respond to some of the many challenges and opportunities of health reform.

Facility improvements to support a contemporary care environment for our patients and their families were underway in 2015. We look forward to the opening of Phase 2 of the Baystate Medical Center expansion in Springfield, a new surgery center at Baystate Franklin Medical Center in Greenfield, and the initial planning phase for the new Emergency Department at Baystate Wing Hospital in Palmer.

Throughout the health system, we earned recognition for health care quality and innovation. One of the high points of the year is we again received recognition at Baystate Medical Center as a Magnet Hospital for nursing excellence, one of a small percentage of hospitals nationally recognized for three consecutive awards. Baystate Medical Center was recognized by Truven Health as a Top 50 Cardiovascular Hospital, and as one of 34 hospitals in America to achieve the highest possible rating in all five common care areas which include Chronic Obstructive Pulmonary Disease (COPD), heart by-pass surgery, heart failure, and hip and knee replacements. Visit our awards section and highlights section to view more about our many national recognitions in 2015.

In 2015, due to the effects of health care reform and other external factors, we faced some of the biggest financial challenges in our history. We continued to provide unreimbursed care to our patients at a cost of more than $131 million. Our health system finances ended the year with a 2.8% operating margin in large part due to a one-time $71.4 million pension credit realized from the defined benefit pension plan freeze approved in September 2015. We have and will continue to take necessary steps to ensure strong financial footing for the future. You can learn more in the financials section of this report.

As 2015 came to a close, we took a critical look at who we are and what we need to accomplish over the next five years and developed a strategic plan called Baystate Health 2020. Through the participation of many leaders and team members, we have committed to enhancing patient safety, ensuring the highest quality of care, improving patients’ experiences, and always keeping an eye on costs to deliver value. And our continued focus on measurement and improvement will mean we work to be better today than we were yesterday.

This year, our clinical and support staff worked on many projects to improve quality and safety as well as to better serve our patients. As we look ahead to the years to come, we continue to focus on the fundamentals and make the needs of our patients and family a top priority. Driven by our charitable mission and a desire to continuously improve, we contemplate a bright future of growth, innovation, and dedication to our patients and our communities.

Thank you for your interest in and support of Baystate Health.

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See how we deliver a higher state of caring.