Baystate Health

Our charitable mission is to improve the health of the people in our communities every day, with quality and compassion.

Based in western Massachusetts, Baystate Health is a not-for-profit, multi-institutional, integrated health care organization serving over one million people throughout western New England. Baystate Health, with a workforce of more than 12,000 employees, is the largest private employer in the region and includes the entities that follow.

See how we deliver a higher state of caring.


Baystate Medical Center

Baystate Medical Center in Springfield, Massachusetts, is an academic, research and teaching hospital affiliated with the University of Massachusetts Medical School and Tufts University School of Medicine. As a major referral care center and the only Level 1 trauma center and pediatric trauma center for western Massachusetts, Baystate Medical Center has one of New England’s busiest emergency rooms. In addition, the medical center offers the Baystate Heart & Vascular Program and the Baystate Regional Cancer Program, among other advanced specialty medical, diagnostic, and surgical services. Baystate Medical Center is a Leapfrog Top Hospital for Quality and Safety, a 2014 Truven® Healthcare Analytics 100 Top Hospital, Major Teaching Hospital, and a Top 50 Cardiovascular Hospital, a Magnet hospital for nursing excellence, and a multiple winner of the Beacon Award for Critical Care Excellence.


Baystate Children’s Hospital

As the only accredited, full-service children’s hospital in the region, Baystate Children’s Hospital provides a comprehensive range of pediatric primary care and inpatient and outpatient subspecialty services. Among Baystate Children’s Hospital’s Springfield-based services are the region’s only neonatal and pediatric intensive care units, the Baystate Family Advocacy Center, the Sadowsky Family Pediatric Emergency Department, and the Baystate Children’s Specialty Center.


Baystate Franklin Medical Center

Located in Greenfield, Massachusetts, Baystate Franklin Medical Center is a 90-bed acute care hospital providing inpatient and outpatient services to residents of Franklin County and surrounding communities. Specialized programs include wound care and hyperbaric medicine, heart and vascular care, cancer care, family-centered obstetrical care, sports medicine, specialty medical and surgical services, inpatient behavioral medicine, and 24-hour emergency services.


Baystate Mary Lane Hospital

Baystate Mary Lane Hospital in Ware, Massachusetts, is a 25-bed community hospital ranked by Professional Research Consultants (PRC) in the top 25 percent nationally for patient satisfaction with overall quality in inpatient and outpatient care. The hospital provides surgical care, orthopedics, and cancer services through the Baystate Regional Cancer Program. A recipient of the Stroke Silver-Plus Quality Achievement Award, the hospital offers 24-hour emergency care with a pledge that patients will see a provider within 30 minutes of arrival.


Baystate Noble Hospital

Baystate Noble Hospital, based in Westfield, Massachusetts, became part of Baystate Health on July 1, 2015. This 97-bed hospital offers a variety of inpatient and outpatient services including medical, surgical, pulmonary rehabilitation, acute inpatient rehabilitation, cardiac, behavioral health and emergency services for over 100,000 local residents. Baystate Noble Hospital’s network also includes Noble Primary Care, Noble Visiting Nurse & Hospice, and Noble Sports & Rehabilitation Center.


Baystate Wing Hospital

Baystate Wing Hospital, based in Palmer, Massachusetts, is a 74-bed community hospital with affiliated community medical centers. The hospital, which became part of Baystate Health in September 2014, offers 24-hour emergency care as well as a broad range of inpatient and outpatient medical and surgical services, and adult and geriatric inpatient psychiatric services. The hospital includes the Griswold Behavioral Health Center, providing comprehensive outpatient behavioral health and addiction recovery services.


Baystate Medical Practices

Baystate Medical Practices is a multi-specialty, academic practice that includes over 600 physicians and advanced practitioners providing primary and specialty care at over 50 locations throughout the Pioneer Valley and western Massachusetts. The mission of BMP is to provide the highest quality, innovative, and safe clinical care at the right time and place. Physicians serve as faculty for the University of Massachusetts Medical School-Baystate, and are the principle educators and mentors for over 320 Baystate Medical Center residents and fellows.


Baystate Visiting Nurse Association & Hospice

Baystate Visiting Nurse Association & Hospice is the area’s largest home health care and hospice agency, serving patients and families throughout western Massachusetts. In 2014, the agency celebrated 100 years of service to the community. Clinicians and caregivers provide specialty care in heart failure, pulmonary disease and other chronic illness management, joint replacement rehabilitation, wound management, telemedicine, and palliative and end-of-life care in a patient’s home.


Baystate Home Infusion & Respiratory Services

Baystate Home Infusion & Respiratory Services provides a wide range of infusion care, enteral tube and oral feeding products, respiratory care (including oxygen, sleep apnea treatment, and ventilator care) and durable medical equipment to patients throughout western Massachusetts and northern Connecticut. It includes two retail stores offering a range of medical equipment and supplies, from wheelchairs, lift chairs, scooters, to home safety products.


Baycare Health Partners

Baycare Health Partners Inc. is a physician/hospital organization that includes five Baystate Health hospitals and approximately 1,400 physicians in about 200 medical practices in Hampden, Hampshire and Franklin counties. Baycare® fosters physician/hospital cooperation and provides managed care contracting services for its members. The Baycare® subsidiary, Pioneer Valley Accountable Care, LLC (PVAC), is an accountable care organization (ACO) whose goal is to reduce the cost of care while improving quality and the patient experience. PVAC participated in the Centers for Medicare & Medicaid Services Medicare Shared Savings Program between 2013 and 2015, serving approximately 34,000 Medicare beneficiaries. Going forward, PVAC intends to continue to operate as a Medicare ACO in a model to be determined.


Health New England

Based in Springfield, Massachusetts, Health New England is a nonprofit health plan serving members in Massachusetts and Connecticut. Health New England offers a range of health care plans in the commercial, Medicaid and Medicare markets. It is one of the largest managed care organizations in western Massachusetts, consistently rated as one of the top health plans in the country. Health New England has been meeting the health care needs of its members for more than 30 years, pursuing its mission to improve the health and lives of the people in the communities it serves.